Terms & Conditions

Our Contract

All orders are subject to availability and confirmation of the correct price. Occasionally we may need to delay or decline an order — for example if an item has just sold out, or there's a problem with payment — and we'll try to let you know as soon as possible.

When you place an order, you'll receive an on-screen confirmation and it will appear in your order history. This confirms we've received your order, not that we've accepted it — we'll let you know once the kitchen has actually accepted it.

To order from us, you need to be able to enter into a legally binding contract, provide accurate details, and use a valid payment card that you're authorised to use.

Pricing & Availability

We try to make sure all prices and descriptions on the menu are accurate, but mistakes can happen. If we spot a pricing error on an order you've placed, we'll contact you and give you the choice of paying the correct price or cancelling. If you've already paid and choose to cancel, you'll receive a full refund. All prices are shown in pounds sterling (£) and include VAT where applicable.

Payment

Card payments are processed securely through Stripe. Your card is charged at the time your order is placed and payment is completed — we don't store your card details ourselves. Your bank or card statement will show a reference to Sushi Home Town.

By placing an order, you confirm that the payment details you provide are accurate, that you're authorised to use the card, and that sufficient funds are available.

Collection

Sushi Home Town currently offers collection (pickup) orders only — we do not offer delivery. Estimated collection times shown at checkout are approximate and may vary depending on how busy the kitchen is.

Cancellations & Refunds

You can cancel an order yourself, free of charge, at any point before payment is completed — use the cancel option on the checkout page or in your order history.

Once payment has been taken, we're unable to cancel or refund an order through the website, as food preparation may already be underway. If there's a genuine problem with your order, please contact us as soon as possible using the details below and we'll do our best to help.

Feedback & Complaints

If your order doesn't meet your expectations, please get in touch using the contact details below — we'd rather hear about it directly and put it right.

Changes to This Website

We may update, change, or remove parts of this website or the services we offer at any time, without notice.

If Part of These Terms Doesn't Apply

If any part of these Terms is found to be unlawful or unenforceable by a court, that part will be removed and the rest will continue to apply.

Governing Law

These Terms, and any order placed through this website, are governed by the laws of England and Wales. If you are a consumer, nothing in these Terms affects the rights you're entitled to under the law of the country you live in, and you may bring proceedings in the courts of your own part of the UK.